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If you find any damage, please call us immediately. It is important, it's your investment, and regardless of the dollar amount it has a tremendous value to you and for us. Please have someone at your household do it for you. We strongly recommend that you check all your merchandise at the time of delivery but, if you are not able to do so, we understand.
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#3 – UPS / FEDEX HAS DELIVERED A DAMAGED WHEEL, WHAT SHOULD I DO? (Bear in mind, there’s a great deal of labor involved in getting wheels out to you, and we still have to cover for all the labor and shipping costs involved in making your purchase smooth as possible.)
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YES, but you will be assessed a 25% re-stocking fee plus the shipping charges. #2 – I DON’T LIKE THE WHEELS I PURCHASED, CAN I RETURN THEM? You are responsible for the wheels till we get those picked up from you.) (In the event that we sent you the wrong merchandise, make sure all proper packing and original material stays intact as from the factory. We offer a 100% fitment guarantee. If we sent you the wrong fitment, wrong size, color, or the wrong wheel, we will send the right wheels at no extra cost. #1 – THIS IS NOT WHAT I ORDERED or WHEELS DOES NOT FIT. Do not send Returns without an RMA number or it will get lost. We will need all original packaging and an RMA number.
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Please Note: For all returns, merchandise must be in perfect new condition and free of damage. Request your RMA based on the situations below: We accept returns within 7 days from the delivery date. There’s no warranty on driven wheels or tire mounted wheels.Ĭosmetic issues such as scratches, scuffs or cracks caused when driving or parking or any impact damages (pot holes) are not covered by the one year standard manufacturer’s warranty.Yes, you can. Issues with the finish such as painting, clear coat or chrome peel is only warranted if customer notify us at the time of delivery or within 7 days of the delivery date. Manufacturers one (1) year warranty covers for the basics manufacturing issues such as out-of-round problems, wheel defects or structural damages. You’ll also find it online at the manufacturer/wheel brand’s website. You should find the manufacturer warranty inside of every wheel box. The Rims Zone have no influence on the decisions made by manufacturers. Keep in mind that is solely up the manufacturer to decide about their warranty and/ or if warranty will be available for you. We’ll submit a request for warranty with the manufacturer of your wheels on your behalf. If you have any issues with the wheels you have purchased from us, we will be glad to hear from you. Meantime we will ship and new wheel to you at no extra cost.Įditar × One (1) year Standard Manufacturer Warranty:Įvery wheel sold under this website has a one (1) year warranty from its manufacturer. Please keep the boxes safe including the shipping labels and we will take care of the rest. When signing for the merchandise delivery, ask the deliveryman where to notify about the "damage" package (All carriers have that option available). We only have 7 days to initiate a claim with the freight carrier.
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